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UX Interaction Case Study

CTAs & Conversions

Optimizing call-to-action placement, design, and clarity to guide users through conversion funnels and achieve business objectives.

Profile screen — CTA optimization overview

Understanding CTAs & Conversions

CTA stands for "Call to Action" — a prompt or instruction given to the audience with the goal of encouraging them to take a specific action.

Conversions refer to the desired actions that users take in response to a CTA, such as making a purchase, signing up for a newsletter, or filling out a form.

CTAs play a crucial role in guiding users through conversion funnels and achieving business objectives.

Three core optimization aspects

1

Placement & Accessibility

Where and how easily users can find and interact with the CTA.

2

Size & Color

Visual prominence that captures attention without overwhelming the interface.

3

Clarity of the Required Action

Clear messaging that ensures users understand exactly what will happen when they tap.

Profile Screen — CTA Placement & Accessibility

The profile screen had key challenges around action prioritization, information architecture, and page layout that impacted the user experience.

Challenges Identified

Solutions Implemented

Profile screen — Before & After comparison

Profile screen impact

+53% Unique clicks on "Buy Credits" (main CTA)
+47% Clicks on buy package from inside page

WhatsApp Button — Size & Color

Button size and color significantly impact effectiveness. Buttons should be visually noticeable with contrasting colors that capture attention.

During the ad details project, the design team created multiple iterations, with the final design optimizing button arrangement based on importance.

WhatsApp button — Design iterations & final solution

Seller Ad Details — Action Clarity

Clear messaging ensures users understand expected actions. Button text should be concise, specific, and communicate value to the user.

Seller ad details — Before & After comparison

Seller ad details impact

+29.7% Clicks on "Boost / Get more views"
+25.5% Clicks on "Repost" (previously hidden in Settings)
+9% Clicks on "Edit" (promoted to main CTA)
+19.7% Clicks on "Delete" (made more accessible)
Results visualization — Impact metrics charts

Next Project

Redesigning authentication experience →

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